Business Process Outsourcing
We help organisations to create back-office sourcing strategies that address their unique business circumstances, save money, improve efficiency and stand the true test of time. We have learned how to properly select Business Process Outsourcing (BPO) partners, based on our customers sector, geography and business priorities.
Sourcing the most effective and efficient business services should be towards the top of any corporate agenda. And as the successful organisations have learnt from their own sector, today’s back office sourcing strategies need to address important business trends within Asia and globally, cost reduction and value creation.
Business Process Outsourcing (BPO), Shared Services (SS) or Shared Operational Services (SOF) are widely accepted and frequently deployed as a means to address these issues. They improve productivity, reduce cost, generate competitive advantage and create an optimum environment for transformation and innovation, when implemented properly.
Remote management systems, growing offshore locations such as Philippines, Malaysia and Indonesia, increased competition from new supplier entrants and the growing availability of comparative cost data mean that even organisations using BPO, are consistently faced with new challenges.
Better Decisions
Companies that make better outsourcing decisions, make them faster and translate them into action more effectively than their competitors. But entrepreneurs, managers and employees in any small to large company make countless decisions every day.
How can an individual manager or a leadership team know which decisions to focus on? How can it analyse those individual decisions to see what’s working and what isn’t? Our decision-making advisory services will help you answer both questions.
We show how to identify your organisation's critical decisions, the ones that most affect results. And it shows how to use a tool we call a decision diagnostic to expose the weak points and begin to identify improvements. Performance improvements decision will either result in internal transformation programmes or outsourcing decisions.
Taken together, these actions can tune up your organisation to deliver peak performance. Performance delivery is key, especially in the early days of a new venture's business planning.